GDPR (Data Protection) Lisa At Flutterbys
Client Privacy Statement

At Flutterbys I take your privacy seriously and I promise to respect the confidentiality of any personal data you share with me and I will always take every effort to protect your privacy. I pride myself on my honesty and openness and will always be clear how, when and why I collect and process your information; I promise I will never do anything with your details that you wouldn’t reasonably expect.

This privacy statement explains how Flutterbys will use any personal information I collect about both online and offline, as well as any electronic, written or oral communication.

WHAT INFORMATION DO I COLLECT?
I collect information about you when you make an appointment, and when you arrive for your appointment. The information I collect about you can include your name, email address, phone number, date of birth and any relevant medical information.

Don’t worry I will ask for your consent first to keep this information and you can opt out at any time.

*Please note that if you decline this request you will be asked to fill in a new form before every visit, as we will not be retaining any of your personal or health information, the reason for this is to ensure you do not have any contraindications that I need to be aware of, failure to provide us with your Health information may result in refusal of an appointment.

HOW DO I USE THE INFORMATION ABOUT YOU?
I collect information about you to ensure the smooth running of the Salon and for welfare reasons as necessary.

WHO WILL USE YOUR PERSONAL INFORMATION?
Only me Lisa at Flutterbys will be able to access and use your information. Appointment book Solutions developer (our online diary) will be able to access for maintenance of the site and to send your text reminders.

ACCESS TO YOUR INFORMATION AND CORRECTION
I want to ensure that your personal information is accurate and up to date. Please contact me to correct information you think is inaccurate.

HOW LONG WILL MY INFORMATION BE HELD?
The information will only be retained safely for as long as is necessary. To comply with the law your personal and Health records will be kept for 4 years, Financial transactions 6 years, Emails, one year from the end of the month in which they were received or sent unless a longer period is relevant.

MARKETING
I will not sell, trade or share your personal information with any third parties nor will I send you mailings on behalf of other unrelated organisations. The only organisations affiliated to me are Appointment book solutions who host our online diary and send our text reminders.

CHANGES TO OUR PRIVACY STATEMENT
I keep our privacy statement under regular review.

HOW TO CONTACT ME
Please contact me if you have any questions about our privacy statement or information we hold about you:

  • By email: flutterbysalon@yahoo.co.uk
  • Or write to me at: Lisa at Flutterbys, 17 Lord Street, Southport, PR81RP

A new client record card will be in place from 1st April 2019, when I will be asking all my clients to review and approve their personal and health information, and agree to how we store this information. Thank you for your patience, Lisa x

 
 
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